In my office there is a person who worked for the boss for about 10 years. This person has a habit of having screaming fits. If you try to explain a situation to her, and she jumps ahead of you, thinking she knows what you are about to say. She will cut you off, and never allow you to complete a sentence to explain that the issue she thought you were heading for it not the actual issue. Just last week she had a screaming temper tantrum in the hallway that was heard all over the building.
She has referred to her superiors as "idiots who know nothing," bullied her coworkers, and was actually listed as the sole reason one of her employees needed mental health leave.
Now reports are that major CEO's and customers are thinking about canning the main supervisor because he won't address issues that are specifically in this person's control. However, he continues to defend her.
The main supervisor responds to every complaint about her by telling the reporting employee, "You just need to be less thin-skinned."
Last week, I was told to stop coddling customers, after this woman complained that I was too easy on them. The most fascinating part, we'd just come out of a meeting where the boss had specifically stated that we needed to focus all our energy on customer recruitment and retention.