Exposing cruel and unusual workplaces since 2005.
Tale # 38
Dept: Operations Score: 2115
Dec 12th 2005 Submitted by Anonymous
“Say My Name!”
A donut At one call centre I worked at it was policy to use the customer's name five times, no matter how brief the call.

A friend of mine had a lot of trouble with this, so his team leader decided to coach him: listen to his calls and tell him what he should do differently.

The very first call they received was from somebody asking for a service they didn't provide. The call went like this.

Customer: "Do you provide such and such service?"
Employee: "Can I get your name please?"
Customer: "Sure, it's John."
Employee: "John. John, John, John, John, no we don't, thanks for calling." LINK
Rate this Tale: tick cross