Exposing cruel and unusual workplaces since 2005.
Showing 11 - 15 of 121 Tales.
Tale # 509
Dept: Management Score: 10
Nov 3rd 2010 Submitted by D_M
“Fire! Ready! Aim! ”
A donut I worked at a small software development company. In order to get our product to it's target demographic we employed teams of independent contractors to represent the company and sell our software.

Because of this it was necessary to have a weekly conference call with as many of our contractors as possible to provide updates, selling tips, inform them of incentive bonuses and recognize successful agents.

The problem was that the executives who ran our company didn't know the first thing about the software development process nor were they big believers in communicating with their support staff.

This led to a weekly occurrence where the executives would announce launch dates within the month for new features or new software. Features and software our developers hadn't been aware of yet and thus hadn't begun programming.

Since these launch dates were typically within a matter of weeks we we're usually lucky to get an untested and buggy product up and running by our deadline.

Sadly it wasn't just the development team that got shafted by this. Every single employee was kept in the dark about these changes to policy until hours, sometimes days after they were announced to the field. This of course resulted in the most common answer to any agent or customer inquiry to be a simple "I don't know". LINK
Rate this Tale: tick cross

Tale # 502
Dept: Human Resources Score: 25
Oct 1st 2010 Submitted by Anonymous
“The Circle of Life”
A donut One of my friends received a fantastic promotion to be the Director of Human Resources for a Fortune 500 company. During the interview, he was told that he had exactly what the company needed to become more efficient and effective. He was relocated across the country and given free reign to start improving operations. Two weeks later he was brought into a meeting and told his first major obligation would be to fire several hundred people. A month later he was told, "Now that that's done, you're being fired too." LINK
Rate this Tale: tick cross

Tale # 304
Dept: All-Staff Score: -1
Mar 24th 2010 Submitted by Anonymous
“the tripping up of an employee”
A donut Done the job and was trained up well, but new staff arrived from another firm they bought and hay presto his job was on the line, no they could not just get rid, they needed a reason....so day after day they piled on more work and told him he was managment material so he grafted and grafted until one day he was having an of day and started to make mistakes, thinking that they would cut him some slack well a few days later he was asked to come to a tribunal meeting to discuss weather he was fit for the job he was employed to do...well as you guestit they decided he was not and he got his notice in the post... LINK
Rate this Tale: tick cross

Tale # 294
Dept: Operations Score: 9
Feb 6th 2010 Submitted by Anonomous
“My Names Not Sandy!!!!!”
A donut I work for a small call center doing calls for a certain credit card company's benefit program.

I had a call

"Thank You for calling *#@$#$#@$* this is Steven how may I assist you today"

/"Hello This is #)$@*)$* and I need to know what my Extended Warranty Covers."

"I'll be happy to assist you with this. In order to bring up your specific card information may I please have your account #"

/"I just need to know whether a refurbished ******* would be covered"

"I can assist you with that may I please get your account #"

/"Listen Sandy I just need the information"

"Sir if I could please get your account # I can provide you with this information"

/"Sandy, Sandy, is it that you don't know the answer to my question or that you don't want to give me that information"

"Sir I do have the information you are inquiring about, however because of *&U*(#&*( security procedures I would need to get your account # in order to give that information"

/"Sandy, what I'm going to do now is call my ******** Customer Service and speak with a supervisor you're going to give them your name and identification and we will go from there. I'm going to cancel my **** card because you won't give me the information."

/"BEEP BEEP BEEP BEEP BEEP BEEP BEEP BEEP. Thank you for calling ***** please enter your account # in order for a representative to assist you. BEEP BEEP BEEP BEEP BEEP BEEP Ect."

-"Thank you for calling ****. Hello this is *#(*($*

/"I have Sandy on the line and she refuses to give me service. I've been on the phone for 12 minutes. This was supposed to take 10 seconds. Sandy are you still there"

"Sir My name is Steven and I've been on the line the whole time."

/"PUT SANDY ON THE LINE. PUT SANDY ON THE LINE!!!!!!!!!!!!"

Click.... Operator disconnects the call.


LINK
Rate this Tale: tick cross

Tale # 291
Dept: Management Score: -10
Jan 10th 2010 Submitted by Anonymous
“The value of a name at a Bank!”
A donut I just started woking as a telemarketer at a Canadian bank. For those who have worked in call centres, after training new employees typically get a diploma confirming training completion.

On my diploma they rampantly misspelled my last name. I have an Indian last name, and my last name was spelled like my boss's first name.

Two days after looking at the major mistake, I asked my boss if I can get the name changed. His response was "No, do you want to see how many diplomas have spelling errors?" I was fuming and I knew I would soon leave this dump.

The day after I told my boss I took his comments personally since my name has not changed in 28.5 years. I told him I am sure people mess up his name, he confirmed to me that on his University Diploma, his name was misspelled.

He got the name changed and I quit a week later. LINK
Rate this Tale: tick cross
Showing 11 - 15 of 121 Tales.