Exposing cruel and unusual workplaces since 2005.
Showing 91 - 95 of 121 Tales.
Tale # 143
Dept: All-Staff Score: 9
Mar 10th 2008 Submitted by Anonymous
“How would you like to be fired like this?”
A donut At one major multinational communications company that is Canadian based, they called my whole department including the department head in to a conference room, where a phone was set up without any other personnel from the company were present.

The phone rang and the department head answered it. He was told to put the call on speaker phone and in in a one minute statement the voice at the other end told us we were all layed off immediately with one weeks severance per yaer of service and to clean out our dseks and leave. That was it! NICE COMPANY! LINK
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Tale # 162
Dept: All-Staff Score: 9
Mar 25th 2009 Submitted by Nosucker
“My accountant needs to do your taxes”
A donut Right out of college I was hired by an arrogant blow-hard of a boss. It was a small company... just him, me a part-time assistant and four freelancers. I had worked there for two years, getting regular paychecks -- everything was pretty normal. Then one day, the guy calls me into his office. It seemed that though he had been withholding taxes and Social Security from my wages, he wasn't actually sending that money in to the IRS. He had talked to his accountant and the scheme they worked out was to make me an independent contractor, retroactively to my start date. To do that, he needed his accountant to do my taxes.

Sure thing. I walked and my first call was to the IRS. LINK
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Tale # 169
Dept: All-Staff Score: 9
May 17th 2009 Submitted by Killer Bees
“The Idiot Go-Between Supervisor”
A donut I worked in credit card dispute resolutions for a mid sized bank. Customers would complain about an unknown charge on their credit cards and it was my job to investigate and report back to them. This usually took about 30 days. I was at the behest of the credit card providers, not the bank's rules, hence the 30 day turn around time.

Our team was running smoothly until they appointed a new Team Leader and shunted our much beloved usual team leader sideways. This woman was a nightmare. She would hold weekly meetings and tell us all the new procedures that would be implemented, most of which ran contrary to the smooth operation of the team. She was clearly a corporate climber and had a nasty attitude to boot. She would always ask for questions or comments, but she'd trained everyone to be so scared of her reaction that nobody would put up their hands. At the end of the meetings, she would say, "Good work, Team. You're all STARS!!!!"

Upper management wanted to save costs, so they did a review of everyone's job. We were all on contracts so we were cheap fodder anyway. I liked my job until her underling/moron lackey/team leader wannabe was appointed to do an audit of my job. I tried to explain to him over many meetings why some months had a lot of disputes resolved and other months didn't. He JUST.DID.NOT.GET the concept that the disputes were clocked at 30 days from the day I received them, not 30 days from the 1st of each month.

Each meeting with him would find me getting frustrated constantly having to justify my work ethic (which is quite substantial) and him not understanding my plain English explanations.

In the end, it was decided that I wasn't good enough at my job and my contract wasn't renewed. I heard they ended up giving my job to a girl who was completely lazy and spent most of her time on the phone to her boyfriend. Meanwhile, my perfect turn around record was reduced to at least 280 disputes outstanding longer than 90 days! What happened then? The credit card providers ended up following their rules and denying anything older than 30 days and the bank wearing the costs of the dispute as they tried to keep their customers happy.

I went on to greener pastures and lived a happy corporate life. I ended up finding out from old work colleagues that the corporate climbing Team Leader lost her job in the downsize. LINK
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Tale # 294
Dept: Operations Score: 9
Feb 6th 2010 Submitted by Anonomous
“My Names Not Sandy!!!!!”
A donut I work for a small call center doing calls for a certain credit card company's benefit program.

I had a call

"Thank You for calling *#@$#$#@$* this is Steven how may I assist you today"

/"Hello This is #)$@*)$* and I need to know what my Extended Warranty Covers."

"I'll be happy to assist you with this. In order to bring up your specific card information may I please have your account #"

/"I just need to know whether a refurbished ******* would be covered"

"I can assist you with that may I please get your account #"

/"Listen Sandy I just need the information"

"Sir if I could please get your account # I can provide you with this information"

/"Sandy, Sandy, is it that you don't know the answer to my question or that you don't want to give me that information"

"Sir I do have the information you are inquiring about, however because of *&U*(#&*( security procedures I would need to get your account # in order to give that information"

/"Sandy, what I'm going to do now is call my ******** Customer Service and speak with a supervisor you're going to give them your name and identification and we will go from there. I'm going to cancel my **** card because you won't give me the information."

/"BEEP BEEP BEEP BEEP BEEP BEEP BEEP BEEP. Thank you for calling ***** please enter your account # in order for a representative to assist you. BEEP BEEP BEEP BEEP BEEP BEEP Ect."

-"Thank you for calling ****. Hello this is *#(*($*

/"I have Sandy on the line and she refuses to give me service. I've been on the phone for 12 minutes. This was supposed to take 10 seconds. Sandy are you still there"

"Sir My name is Steven and I've been on the line the whole time."

/"PUT SANDY ON THE LINE. PUT SANDY ON THE LINE!!!!!!!!!!!!"

Click.... Operator disconnects the call.


LINK
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Tale # 538
Dept: Sales & Marketing Score: 9
May 16th 2011 Submitted by Anonymous
“and they wonder what went wrong.”
A donut I used to work debt collection for a bank back in '04. No names but at the time they were globally number 3 and trying to be the biggest.

Anyway...a couple of months in and I realised that the bank was doing it's utmost to deliberately market credit cards with astronomically high interest rates, to people that had no hope in hell of ever paying them off, and hiding the rates under a mountain fo jargon and overly complicated 'explanations' in the terms & conditions.

Not only that, but as debt collectors we were told that although we could harass people as much as the law would allow, we also had to encourage them to settle for paying the minimum amount each month, which was set so it wouldn't even cover the interest. Thereby ensuring that the debt would keep mounting.

I asked my supervisor about this, who asked the vp...and eventually a departmental email came down explaining that the debts owing to us were as good as money. I.e the more people owed us, the more our bank was worth on the stock market and this meant that debts could be traded on the commodity markets making even more money.

To quote: "one dollar owing to us for one year equals 10,000 dollars on the markets. Us being owed money is as good as us being able to print money."

All of which was based on the premise that Joe Schmoe who didn't quite grasp the concept that 'nothing to pay for the first year' wasn't the same as 'free money' and didn't have any money anyway.. would eventually pay up his share of all this virtual money instead of defaulting.

I was also reprimanded for a poor attitude when I tried to point out the flaw in this grand plan, and told it was the industry-wise standard so I had better not question it.

I started looking for new job the day after and wasn't all surprised when the financial house of cards the banks had built imploded, collapsing Wall street etc. LINK
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Showing 91 - 95 of 121 Tales.