Exposing cruel and unusual workplaces since 2005.
Showing 91 - 95 of 121 Tales.
Tale # 226
Dept: I.T. Score: 9
Jul 25th 2009 Submitted by Anonymous
“lower cost nonsense”
A donut Taking a local admin position after being a consultant for 15+ years I spent the first three months making everything run correctly. Shortly after I showed in hard numbers that we could save 9k a year for 4 years if we virtualized. The answer was-sounds great but we don't have any money for the 2 servers. I was kind of boggled by this. 3 months later my boss asked if I had the stats on the servers I was talking about. 4 showed up the following week. It was end of fiscal year they needed to spend money..... LINK
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Tale # 294
Dept: Operations Score: 9
Feb 6th 2010 Submitted by Anonomous
“My Names Not Sandy!!!!!”
A donut I work for a small call center doing calls for a certain credit card company's benefit program.

I had a call

"Thank You for calling *#@$#$#@$* this is Steven how may I assist you today"

/"Hello This is #)$@*)$* and I need to know what my Extended Warranty Covers."

"I'll be happy to assist you with this. In order to bring up your specific card information may I please have your account #"

/"I just need to know whether a refurbished ******* would be covered"

"I can assist you with that may I please get your account #"

/"Listen Sandy I just need the information"

"Sir if I could please get your account # I can provide you with this information"

/"Sandy, Sandy, is it that you don't know the answer to my question or that you don't want to give me that information"

"Sir I do have the information you are inquiring about, however because of *&U*(#&*( security procedures I would need to get your account # in order to give that information"

/"Sandy, what I'm going to do now is call my ******** Customer Service and speak with a supervisor you're going to give them your name and identification and we will go from there. I'm going to cancel my **** card because you won't give me the information."

/"BEEP BEEP BEEP BEEP BEEP BEEP BEEP BEEP. Thank you for calling ***** please enter your account # in order for a representative to assist you. BEEP BEEP BEEP BEEP BEEP BEEP Ect."

-"Thank you for calling ****. Hello this is *#(*($*

/"I have Sandy on the line and she refuses to give me service. I've been on the phone for 12 minutes. This was supposed to take 10 seconds. Sandy are you still there"

"Sir My name is Steven and I've been on the line the whole time."

/"PUT SANDY ON THE LINE. PUT SANDY ON THE LINE!!!!!!!!!!!!"

Click.... Operator disconnects the call.


LINK
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Tale # 538
Dept: Sales & Marketing Score: 9
May 16th 2011 Submitted by Anonymous
“and they wonder what went wrong.”
A donut I used to work debt collection for a bank back in '04. No names but at the time they were globally number 3 and trying to be the biggest.

Anyway...a couple of months in and I realised that the bank was doing it's utmost to deliberately market credit cards with astronomically high interest rates, to people that had no hope in hell of ever paying them off, and hiding the rates under a mountain fo jargon and overly complicated 'explanations' in the terms & conditions.

Not only that, but as debt collectors we were told that although we could harass people as much as the law would allow, we also had to encourage them to settle for paying the minimum amount each month, which was set so it wouldn't even cover the interest. Thereby ensuring that the debt would keep mounting.

I asked my supervisor about this, who asked the vp...and eventually a departmental email came down explaining that the debts owing to us were as good as money. I.e the more people owed us, the more our bank was worth on the stock market and this meant that debts could be traded on the commodity markets making even more money.

To quote: "one dollar owing to us for one year equals 10,000 dollars on the markets. Us being owed money is as good as us being able to print money."

All of which was based on the premise that Joe Schmoe who didn't quite grasp the concept that 'nothing to pay for the first year' wasn't the same as 'free money' and didn't have any money anyway.. would eventually pay up his share of all this virtual money instead of defaulting.

I was also reprimanded for a poor attitude when I tried to point out the flaw in this grand plan, and told it was the industry-wise standard so I had better not question it.

I started looking for new job the day after and wasn't all surprised when the financial house of cards the banks had built imploded, collapsing Wall street etc. LINK
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Tale # 108
Dept: Management Score: 8
Jul 14th 2007 Submitted by Jim Armbruster
“A new way to boost morale”
A donut I was working for an internet company some time back that had ridiculous expectations of its staff. We'd work an average of 60 hour weeks, paid for 40 but we were all relatively young and were somehow convinced that was what people did.

The owner was the type that you just knew woke up and while looking in the mirror kept trying to convince himself that he as a good person.

He kept the clients and communication with them so TIGHT that I'd be told, in passing, about critical details only days before MAJOR things were to be acted on. This, set me up for failure time and time again as the only Senior Project Manager.

Eventually, I was fired. The following Monday that owner thought it best to buy himself a Ferrari. I can only imagine the contempt that my fellow co-workers must have had. LINK
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Tale # 106
Dept: All-Staff Score: 8
Apr 18th 2007 Submitted by Anonymous
“"Dont be so thin skinned"”
A donut In my office there is a person who worked for the boss for about 10 years. This person has a habit of having screaming fits. If you try to explain a situation to her, and she jumps ahead of you, thinking she knows what you are about to say. She will cut you off, and never allow you to complete a sentence to explain that the issue she thought you were heading for it not the actual issue. Just last week she had a screaming temper tantrum in the hallway that was heard all over the building.

She has referred to her superiors as "idiots who know nothing," bullied her coworkers, and was actually listed as the sole reason one of her employees needed mental health leave.

Now reports are that major CEO's and customers are thinking about canning the main supervisor because he won't address issues that are specifically in this person's control. However, he continues to defend her.

The main supervisor responds to every complaint about her by telling the reporting employee, "You just need to be less thin-skinned."

Last week, I was told to stop coddling customers, after this woman complained that I was too easy on them. The most fascinating part, we'd just come out of a meeting where the boss had specifically stated that we needed to focus all our energy on customer recruitment and retention. LINK
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Showing 91 - 95 of 121 Tales.