Exposing cruel and unusual workplaces since 2005.
Showing 91 - 95 of 121 Tales.
Tale # 169
Dept: All-Staff Score: 9
May 17th 2009 Submitted by Killer Bees
“The Idiot Go-Between Supervisor”
A donut I worked in credit card dispute resolutions for a mid sized bank. Customers would complain about an unknown charge on their credit cards and it was my job to investigate and report back to them. This usually took about 30 days. I was at the behest of the credit card providers, not the bank's rules, hence the 30 day turn around time.

Our team was running smoothly until they appointed a new Team Leader and shunted our much beloved usual team leader sideways. This woman was a nightmare. She would hold weekly meetings and tell us all the new procedures that would be implemented, most of which ran contrary to the smooth operation of the team. She was clearly a corporate climber and had a nasty attitude to boot. She would always ask for questions or comments, but she'd trained everyone to be so scared of her reaction that nobody would put up their hands. At the end of the meetings, she would say, "Good work, Team. You're all STARS!!!!"

Upper management wanted to save costs, so they did a review of everyone's job. We were all on contracts so we were cheap fodder anyway. I liked my job until her underling/moron lackey/team leader wannabe was appointed to do an audit of my job. I tried to explain to him over many meetings why some months had a lot of disputes resolved and other months didn't. He JUST.DID.NOT.GET the concept that the disputes were clocked at 30 days from the day I received them, not 30 days from the 1st of each month.

Each meeting with him would find me getting frustrated constantly having to justify my work ethic (which is quite substantial) and him not understanding my plain English explanations.

In the end, it was decided that I wasn't good enough at my job and my contract wasn't renewed. I heard they ended up giving my job to a girl who was completely lazy and spent most of her time on the phone to her boyfriend. Meanwhile, my perfect turn around record was reduced to at least 280 disputes outstanding longer than 90 days! What happened then? The credit card providers ended up following their rules and denying anything older than 30 days and the bank wearing the costs of the dispute as they tried to keep their customers happy.

I went on to greener pastures and lived a happy corporate life. I ended up finding out from old work colleagues that the corporate climbing Team Leader lost her job in the downsize. LINK
Rate this Tale: tick cross

Tale # 217
Dept: All-Staff Score: 9
Jul 8th 2009 Submitted by Anonymous
“My door is better than your door”
A donut I worked for a small stand-alone operation within a large multi-national corporation. Our 1,000 square foot front office building had 10 people working in it with our GM's office in the corner.

The GM was in over his head in every way except when it came to whom he made friends with at Corporate. Eventually his friendships paid off and he got promoted to Vice President. Now a big shot, he needed special treatment. No longer could he walk in the front door with all of the "little people." He had carpenters cut a hole in the side of the building and put in a door so he could have his own private entrance to his office. LINK
Rate this Tale: tick cross

Tale # 509
Dept: Management Score: 9
Nov 3rd 2010 Submitted by D_M
“Fire! Ready! Aim! ”
A donut I worked at a small software development company. In order to get our product to it's target demographic we employed teams of independent contractors to represent the company and sell our software.

Because of this it was necessary to have a weekly conference call with as many of our contractors as possible to provide updates, selling tips, inform them of incentive bonuses and recognize successful agents.

The problem was that the executives who ran our company didn't know the first thing about the software development process nor were they big believers in communicating with their support staff.

This led to a weekly occurrence where the executives would announce launch dates within the month for new features or new software. Features and software our developers hadn't been aware of yet and thus hadn't begun programming.

Since these launch dates were typically within a matter of weeks we we're usually lucky to get an untested and buggy product up and running by our deadline.

Sadly it wasn't just the development team that got shafted by this. Every single employee was kept in the dark about these changes to policy until hours, sometimes days after they were announced to the field. This of course resulted in the most common answer to any agent or customer inquiry to be a simple "I don't know". LINK
Rate this Tale: tick cross

Tale # 106
Dept: All-Staff Score: 8
Apr 18th 2007 Submitted by Anonymous
“"Dont be so thin skinned"”
A donut In my office there is a person who worked for the boss for about 10 years. This person has a habit of having screaming fits. If you try to explain a situation to her, and she jumps ahead of you, thinking she knows what you are about to say. She will cut you off, and never allow you to complete a sentence to explain that the issue she thought you were heading for it not the actual issue. Just last week she had a screaming temper tantrum in the hallway that was heard all over the building.

She has referred to her superiors as "idiots who know nothing," bullied her coworkers, and was actually listed as the sole reason one of her employees needed mental health leave.

Now reports are that major CEO's and customers are thinking about canning the main supervisor because he won't address issues that are specifically in this person's control. However, he continues to defend her.

The main supervisor responds to every complaint about her by telling the reporting employee, "You just need to be less thin-skinned."

Last week, I was told to stop coddling customers, after this woman complained that I was too easy on them. The most fascinating part, we'd just come out of a meeting where the boss had specifically stated that we needed to focus all our energy on customer recruitment and retention. LINK
Rate this Tale: tick cross

Tale # 116
Dept: Sales & Marketing Score: 8
Sep 5th 2007 Submitted by Zchidzo
“Cheat me out of pay, will you?”
A donut I worked as a business to consumer telemarketer for a health magazine a few years back. It was my first job as a telemarketer, and I didn't really like the product, which was basically bogus.
This of course affected my sales, and after a few months I started looking for a new job.
I found one with a business to business telemarketing company.
i then went to my boss and explained that I was quitting, and told him that I would stay on for another two weeks if he wanted me to, something I didn't have to do, as there had never been a contract.
He told me that he didn't think that would be necessary, and so I left.
I started work at the new place selling real products, and liked it a lot better, and my sales grew... But I was owed money from my old work. Money I needed to pay rent.
I called them three or four times, and the boss kept explaining that he had just wired the money, that it was in the mail, and a lot of other excuses. Now it wasn't a lot of money but I really needed it.
In the end I had to go there, on an afternoon when I knew the team leader was a rather sweet old lady who wouldn't hurt a fly. How she became a telemarketer team leader I'll never understand.
And explain to this elderly woman, whom I quite liked, that I still knew the codes to get into the building, and I still knew the work schedule, and knew when only one person was at work, and if I didn't get payed very soon, I might come by and pick up my pay in whatever I found lying around their office.
Im a pretty big guy.
Next day the money came.
I can't believe I had to resort to threats, threats I would never carry out BTW, to get paid. LINK
Rate this Tale: tick cross
Showing 91 - 95 of 121 Tales.