Exposing cruel and unusual workplaces since 2005.
Showing 96 - 100 of 121 Tales.
Tale # 116
Dept: Sales & Marketing Score: 8
Sep 5th 2007 Submitted by Zchidzo
“Cheat me out of pay, will you?”
A donut I worked as a business to consumer telemarketer for a health magazine a few years back. It was my first job as a telemarketer, and I didn't really like the product, which was basically bogus.
This of course affected my sales, and after a few months I started looking for a new job.
I found one with a business to business telemarketing company.
i then went to my boss and explained that I was quitting, and told him that I would stay on for another two weeks if he wanted me to, something I didn't have to do, as there had never been a contract.
He told me that he didn't think that would be necessary, and so I left.
I started work at the new place selling real products, and liked it a lot better, and my sales grew... But I was owed money from my old work. Money I needed to pay rent.
I called them three or four times, and the boss kept explaining that he had just wired the money, that it was in the mail, and a lot of other excuses. Now it wasn't a lot of money but I really needed it.
In the end I had to go there, on an afternoon when I knew the team leader was a rather sweet old lady who wouldn't hurt a fly. How she became a telemarketer team leader I'll never understand.
And explain to this elderly woman, whom I quite liked, that I still knew the codes to get into the building, and I still knew the work schedule, and knew when only one person was at work, and if I didn't get payed very soon, I might come by and pick up my pay in whatever I found lying around their office.
Im a pretty big guy.
Next day the money came.
I can't believe I had to resort to threats, threats I would never carry out BTW, to get paid. LINK
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Tale # 121
Dept: All-Staff Score: 8
Sep 24th 2007 Submitted by Anonymous
“The Watchtower”
A donut I used to work in an office estate out in the middle of nowhere- we were ferried in by minicab from the train station at nine, taken back at six- you were otherwise trapped. My job was the 'change request manager'. Every week I would have a meeting where all the problems with the program we were working on would be presented and I had to approve or deny funding for the fix. Since the project had gone over budget well before I even began working, I was under instruction to always decline the fix- my job was to tell people no.

The company was crazy about buzzwords. We didn't have problem solvers, we had 'solution architects'. The architecture metaphor was well and truly out of hand, instead of saying they had a fix, they said they had a 'solution blueprint'. Once I was asked to fix something, and I sarcastically said: "Well I'll just load up AutoCAD, lay out the foundation for the solutions building with some answer-concrete, and then maybe write up some budget cladding on top of it?" This suggestion was met with enthusiastic agreement.

There were two people whose sole job was to make life working in the office estate more bearable. Every year they came up with a campaign to make people feel better about their jobs. One year it was giving to the Cancer Research Fund. They installed a projector screen in the lobby and looped an ad for the Cancer Research Fund on it 24/7- we were constantly subjected to images of children looking in the mirror to see their mother fading away behind them while sad music played. Work had quite literally become as 'fun as cancer'. LINK
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Tale # 122
Dept: Management Score: 8
Sep 24th 2007 Submitted by Anonymous
“Give with one hand...”
A donut I used to work for an engineering firm that had to downsize during the post-2001 economic downturn. There was much hand-wringing and apologizing for it, but in the end about 15% of the staff were given a month's notice. About two weeks into this month, the CEO cheerily sent out an e-mail saying that they were thinking about hiring someone full-time to set up a permanent coffee/sandwich stall in the lobby. One of the outgoing staffers decided to hit 'reply to all' and wrote a very lengthy, expletive-filled diatribe about how insulting it was to be fired to make way for a sandwich stall. LINK
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Tale # 152
Dept: Management Score: 8
Jul 1st 2008 Submitted by Anonymous
“Groom Him to Leadership - Then Can Him Like Trash”
A donut At one of the leading disease management companies in the world, a young man was given many advantages and opportunities based on his education, experience, and the quality of his work all within the first 6 months to 1 year of employment. He was given special projects to complete individually and was encouraged to participate in a handful of focus groups and special project teams all of which he gladly accepted and for which he produced solid outcomes.

At the same time, he maintained excellent productivity in the central aspect of the job which was health education via telephone for the chronic disease population coast to coast across the U.S. The company uses telemarketing technology and processes which are unwelcome and offensive to most Americans, making the job very stressful. One of the primary objectives of this company's health education was to recognize depression and risk for depression as it results in very poor outcomes in persons with chronic diseases - increases morbidity and mortality rates.

This employee had a major LCE (life changing event)about 13 months into the job. He and his wife lost the adoption of a newborn girl when the birthmother changed her mind the night of the birth. Having picked out clothes, carseats, decorations, nursery furniture and paint, and a name for this new child, he and his wife were emotionally and spiritually devastated. A new life and all the plans that accompany that new life were stripped away with a single telephone call.

This definitely affected the young man's work and having performed less than average phone calls over the course of about 6 weeks, the company began listening and watching his calls until he made a terminable offense. He was aware that they were secretly observing/recording his calls on a daily basis and, in his frustration and in a sense of broken trust he made an ill-advised cry for help by finally giving them what he thought they were looking for. They sent him home that very day no questions asked.

How many hours and countless conversations had he carefully helped others recognize that they were at risk, due to life changing events, of spiraling into poor mental, physical, spritual health. How many referrals had he made after completing depression screens on people that were not allowed to grieve properly? How many people had he helped in the name of this company and it's mission to recognize those at risk for poor health? How many healthcare dollars were saved because of it? It's taken him down a some very dark roads including alcoholism. The sense of betrayal that he felt in the cold way he was treated at this job further devastated him. He lost his house, even. How hard would it have been for one person to stop and recognize his situation, give him an opportunity to grieve, and therefore make a solid human connection that was consistent with the company's mission statement and goals? Apparently no one gave a rip.

LINK
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Tale # 165
Dept: Sales & Marketing Score: 8
May 14th 2009 Submitted by Anonymous
“BIG PHARMA”
A donut It all started at the Company wide National Meeting in Orlando. Marketing Day- they gave us Sales Managers our Quota's for each drug our team sell.

The quota was arguably very high. Problem was the patient population that our drugs treat is not huge, its a small disease-not like, say, Hypertension. In fact if Everyone who had this disease used our drugs 100% of the time we still could not sell enough pills to meet quota.

So we were instructed on how to teach "Probing Skills" to our reps. To "Help and Lead" Physicians use our drugs on people its is not intended to treat. This was not the usual out of indication use that physicians do every day. It was expanded use with no clinical evidence or even medical history!

Many of us were not comfortable with this, of course, and asked our(boss) Director to clarify. So he brought us to a special meeting with his boss-the VP of Sales. He asked us the infamous question all managers have been asked "Are You On Board?" If your not with us.... He mentioned the high number of sales positions open that we could take instead of managing. That we should "think about that and try to refocus our energy on solutions not obstacles."

So I'm ashamed to say I "GOT ON Board". I spun the new "aggressive sales attitude" our company has adopted- to my team.
This is just the tip of the iceberg regarding the new sales tactics we began using over the next 2 years.

I have since left that company and started my own business that is doing OK- but I sleep much better! LINK
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Showing 96 - 100 of 121 Tales.