Exposing cruel and unusual workplaces since 2005.
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Showing 6 - 9 of 9 Tales in "Operations".
Tale # 149
Dept: Operations Score: 19
Jun 22nd 2008 Submitted by Anonymous
“Frankly sir, you are.”
A donut While in college, I worked full-time for a regional rental car chain. If you've seen the Hertz commercials that depict "the bargain rental company" then you know a little bit about where I worked.

Our manager was a great friend to all of the employees but was ultimately spineless when it came to asking his seniors for something. At one point the light bulbs in his office went out and, due to his cowardice, it was two months before they were replaced (which I had to do while he was on vacation).

In any event, our location had received some complaints about the cleanliness of the cars as well as the amount of time people were waiting, even with a reservation. My manager was called in 4-5 times over the next two months, as the CEO tried to figure out what the problem was. The corporate office was literally across the street from our location. He would always return from those meetings looking scared and command us to redouble our efforts.

After two months of meetings, the complaints still rolled in. Fed up, the CEO had our entire team to the corporate office to discuss the issue.

CEO: Why the hell can't you guys get this right?!

Me: Sir, have you ever noticed that every complaint occurs on a Tuesday or Friday?

CEO: What...who works those days.

Me: We all rotate those days. But the employees working is not what those days have in common.

CEO: Well then what's the problem

Me: Frankly sir, you are. Every Tuesday your wife brings her Jaguar to have it detailed, she's rude, and she threatens our jobs if we don't do it quickly. And every Friday when you bring your Navigator to have it detailed, we drop everything else we're doing to get that done.

CEO: ............. I'll look into it


Three days later I was fired for being 2 minutes late for a shift. A shift that I'd worked a month before. LINK
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Tale # 277
Dept: Operations Score: 13
Oct 22nd 2009 Submitted by Anonymous
“Outsourced”
A donut OK, Iíve been outsourced three times while working for a large international company. The first time I was struck by the fact that when I left there were three people replacing my job function.
The second- time several years later- I was outsourced and this time there were over five people in the same function. The third and final time was critical for me as I was too old to consider looking for work. Alas I was consumed by the outsource but allowed to continue to work at the same function with the appropriate reductions in pay and benefits.
But Walla! This time, being the most knowledgeable and senior I was able to divide up the work day with my other cohorts so that each of us only work two hours a day for the same pay! So next time youíre faced with outsourcing, consider infiltrating!
LINK
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Tale # 294
Dept: Operations Score: 9
Feb 6th 2010 Submitted by Anonomous
“My Names Not Sandy!!!!!”
A donut I work for a small call center doing calls for a certain credit card company's benefit program.

I had a call

"Thank You for calling *#@$#$#@$* this is Steven how may I assist you today"

/"Hello This is #)$@*)$* and I need to know what my Extended Warranty Covers."

"I'll be happy to assist you with this. In order to bring up your specific card information may I please have your account #"

/"I just need to know whether a refurbished ******* would be covered"

"I can assist you with that may I please get your account #"

/"Listen Sandy I just need the information"

"Sir if I could please get your account # I can provide you with this information"

/"Sandy, Sandy, is it that you don't know the answer to my question or that you don't want to give me that information"

"Sir I do have the information you are inquiring about, however because of *&U*(#&*( security procedures I would need to get your account # in order to give that information"

/"Sandy, what I'm going to do now is call my ******** Customer Service and speak with a supervisor you're going to give them your name and identification and we will go from there. I'm going to cancel my **** card because you won't give me the information."

/"BEEP BEEP BEEP BEEP BEEP BEEP BEEP BEEP. Thank you for calling ***** please enter your account # in order for a representative to assist you. BEEP BEEP BEEP BEEP BEEP BEEP Ect."

-"Thank you for calling ****. Hello this is *#(*($*

/"I have Sandy on the line and she refuses to give me service. I've been on the phone for 12 minutes. This was supposed to take 10 seconds. Sandy are you still there"

"Sir My name is Steven and I've been on the line the whole time."

/"PUT SANDY ON THE LINE. PUT SANDY ON THE LINE!!!!!!!!!!!!"

Click.... Operator disconnects the call.


LINK
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Tale # 35
Dept: Operations Score: -111
Dec 12th 2005 Submitted by Anonymous
“Wet Wagons”
A donut I once worked for a landscaping company, whose boss was a very high-tempered perfectionist.

One day I was watering the plants outside the store, and some water jumped, with wind assistance, onto nearby wagons, which were there for customer convience while shopping.

I thought to myself, no big deal: it's just water, they'll dry, they've gotten wet before

A while later I heard my boss's angry voice on the radio. I was never allowed to water the plants out front again.
LINK
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Showing 6 - 9 of 9 Tales in "Operations".